Not yet. We are preparing to launch in Nigeria, and these answers describe the service as it will work when it opens.
A place for your health and everyday life. It brings together companions, daily check-ins and goals, and private voice sessions with therapists, doctors and mediators.
No. You can browse services and professionals at lifewillow.app without an account. You sign in when you book or talk to your AI companion.
With your phone number and a one-time code sent by text message. There is no password to remember.
The price of each service is shown before you book, and you pay when you book.
Lifewillow has not opened yet, so SOS is not available. In immediate danger? Call 112 (emergency services).
No. Sessions are voice only. You need a microphone and an internet connection, and voice uses far less data than video.
Yes, when you book a time. Each service lists its professionals and their open times. If you join the live queue, you are connected with the next available professional.
You wait in the room and can check that your microphone is working. The screen shows your place in the queue, or when your professional is expected.
Yes, at any point before the session starts. The held payment is then refunded.
You can have one active booking at a time.
By card when you book. The payment is held until the session is completed, then released to the professional.
Yes. Lifewillow works in your phone’s web browser at lifewillow.app.
Yes. You can mute yourself or leave at any point.
You are asked how you feel now, and you can book a follow-up session.
No. It is an AI, and it says so in its first message and whenever you ask. It can make mistakes.
No. Human companions are trained people who will listen, and the app will say this plainly. If you need a therapist, you can book one here.
No. Human companions are by voice only. Lifewillow does not arrange or sell one-to-one meetings in person.
With human companions and in small group chats, you will use only a nickname and an avatar.
No. It never diagnoses, prescribes or gives medication advice. For anything clinical, it encourages you to speak with a professional, and you can book one here.
Only you. Your professionals and our staff tools cannot read your conversation. Messages are checked automatically for signs of serious risk, so that help can reach you.
Yes. You can delete your whole conversation at any time. Otherwise, messages are kept for up to 90 days, or for 24 hours if you turn memory off.
Your daily check-ins are for you, and your therapist does not see them. If a note suggests you may be at risk, our crisis team is alerted.
No. They are screening questions that help you and your therapist see how things are going. They are scored by fixed rules, not by the AI.
We will confirm the details before Lifewillow opens.
They are coming soon. We will confirm the details before Lifewillow opens.
Not yet. They are coming soon. Your AI companion, daily check-ins and sessions with professionals are available when Lifewillow opens.
At public places, starting in Lagos.
No. Lifewillow will not arrange or sell one-to-one meetings in person. Outings are for groups, at public places, with a host.
Members will use first names only on outings, and no addresses will be shared.
Nobody else can see which service you open, and a session includes only its participants.
We will confirm the details before Lifewillow opens.
Write to the address on our contact page. See our privacy notice for your rights under the Nigeria Data Protection Act 2023.
Therapists, doctors, mediators and accountability partners. Everyone except accountability partners needs a licence number.
Your phone number, the service you offer, your full name, your professional title, your licence number if required, and a short biography.
We will confirm the details before Lifewillow opens.
Sign in with the same phone number. The page shows your application’s status and updates once it has been reviewed.
Yes. You publish your own time slots, and you only receive live queue requests while you are online.
Clients pay when they book, and the payment is released when you complete the session. We will confirm the details before Lifewillow opens.
Contact details will be published here before Lifewillow opens. In immediate danger? Call 112 (emergency services).